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Privacy Policy

Style and Substance is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Style and Substance uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Style and Substance only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. 
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. 
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

This Web site (this "Site") is operated by Style and Substance. We recognise that privacy is a major concern for our customers (“customers”) and we respect your privacy. This Privacy Policy is to advise you how we will and will not disclose the information provided to us through this Site. If you have any questions about our Privacy Policy, contact us at Customer Service. If elements of our Privacy Policy change, we will post them here. This Privacy Policy applies to all information obtained through this Site.


We collect information online when you register with us. This information includes your name, e-mail address, mailing address, and may include your phone number. We also may ask you for your mailing preferences should you choose to join our mailing list and/or Preferred Client Club and if you would like to participate in consumer research. When we conduct sales, we will also collect information necessary to complete the sale and process your order such as shipping address, credit card numbers (and expiration dates) and related information.


Style and Substance collects information from you to fulfill your orders and requests, and to communicate with you about our company, our affiliates and our products; In addition, we may use information about your product interests and purchases to help us improve our Site design and your online experience.

We may combine information you provide with demographic information that is available from other sources. We use this combined information to enhance and personalise your online experience with us, and to communicate more effectively with you by e-mail or otherwise. We will not share your information with anyone outside of Style And Substance.


Style and Substance uses industry-standard efforts including firewalls, data-encryption methods and password protected data sources to safeguard the confidentiality of your information. To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to reasonably safeguard and secure the information we collect. Sensitive data that we collect is encrypted before it travels over the Internet using industry standards for secure online transactions.


When you register with Style and Substance or participate in a contest or promotion online through this Site you may choose to receive e-mails or postal mail from us regarding our company, corporate information, products, services, contests and promotions. From time to time, we may also send you e-mails to help us learn more about your online preferences.


Style and Substance will not disclose any collected information with any and all unrelated third parties for the sake of commercial gain. In the event that Style And Substance's or any of our affiliates' or subsidiaries' businesses or assets is sold, customer information will be one of the transferred assets. We may share customer information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity with or without requiring a court order or a subpoena.


Style and Substance may from time to time offer contests, quizzes and sweepstakes as part of our promotional events. Should you choose to participate in such an activity, we may publish your response.

We may also offer registered users the opportunity to participate in consumer research to assist us in such matters as Site development, navigation design and layout as well as product preferences and general feedback. Research projects may be managed and executed through unaffiliated third parties and, if you participate, your information may be disclosed to such third parties; however, individual responses to questions asked during actual studies will be maintained in confidence and disclosed only in an aggregate manner that is not personally identifiable.


A cookie is a small alphanumeric data file that Web sites store on your computer's hard drive when you visit their sites. Cookies identify a unique anonymous visitor’s browser. They do not retrieve personal data from your hard drive or obtain any information about who you are. We do not identify a visitor unless they have chosen to register on our Site. We use the information gathered through cookies to recognise a returning registered visitor for the purpose of activating personalised features and settings. We also use cookies to recognise visitor traffic patterns and Site usage on an aggregate and anonymous basis to improve the Site’s layout and design.


The Site contains links to other sites that are not under our control nor covered by Style and Substance's policies regarding privacy. We have no control of or responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors. You should check the privacy policies, if any, of these linked sites to see how they may use your personal information.


When purchasing from Style and Substance your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre.